loveshork Posted September 19 Report Share Posted September 19 Hi. Since my old hard drive died last September, i had to upgrade to an NVMe M2 SSD. As i installed the system in the first month i probably had about 2 random pc crashes but didn't pay attention to it. In the next months there were some random crashes here and there but not too much for me to be bothered by it and they all seemed quite random. Or at least i didn't pay much attention. Now fast forward to let's say august, i started noticing my pc crashes randomly when i play PUBG or CP2077. And it started to happen more often. Sometimes they won't happen, sometimes i could barely launch PUBG and it would crash my pc in the main menu. Sometimes i could play, more often it worked when i was playing with my friend, for some reason i would get less crashes. Now when i play Cyberpunk 2077 i record stuff with Nvidia GeForce Experience thing, gathering footage and stuff for my personal project. So early this month i started getting very frequent crashes. My main suspect was new SSD, i thought it was faulty, though it was at 94% health by Hard Disk Sentinel. But i had no other idea what it could be. So with very frequent crashes i started to fear for my data on SSD and i went and bought a new one, exactly the same. MSI Spatium M390 1TB. I cloned the system through disk image, and everything worked fine for couple of days. No crashes. It worked faster. I was happy, untill the moment i started recording more footage from Cyberpunk 2077, after cloning Nvidia reset the folder where footage is saved. Previously it was being recorded on the HDD that i bought for specifically for that. Settings reset it to be recorded on the partition of SSD where Windows was stored. And as i was recording i got one freeze just like before but then it unfroze, as i started to record again there was another crash, just like before, i was devastated. I understand that clean windows installation could probably help but i think i've done that on the first NVMe drive, after some crashes i reinstalled windows 10 clean and it still kept happening. I want to see if you guys can help me identify the issue here, maybe some logs will tell the reason or something. After the crashes i can feel my new SSD start to work slower kind of, some slower responses on Chrome and such. In Cyberpunk i have about 50-60 frames, after some recording it seemingly to my eyes drops to 20-25 before it crashes. I don't know what to do and i still have some days to return my new SSD back to the shop, since the issue seems to be in something else, well overall i don't understand anything now. https://www.driverscloud.com/en/configuration/swxj1oowgxd-1/summary Attaching images of how it looks when it freezes. Actually the process of the freeze goes like this: everything works fine, at one point it's almost like SSD stops working and reading new information, so for example when it stops reading information and in the game i move to a different place the textures and models are not loaded with detail, but i can still play and move in the area not for long, so it's like the pc is still functioning with information it had before it stopped, then what on the pictures happens, it freezes completely with weird artifact look, looks like GPU artifacts but how can i still play the game after it stopped streaming information from the storage, it still functions before freeze. Seems very complicated to me, i hope you understood what i meant. Last time it crashes the error was MEMORY MANAGEMENT. On the old SSD blue screen errors were different, or sometimes none, just blue screen with empty error line. Quote Link to comment Share on other sites More sharing options...
loveshork Posted September 19 Author Report Share Posted September 19 Also i don't seem to have partial memory image option here. Quote Link to comment Share on other sites More sharing options...
loveshork Posted September 19 Author Report Share Posted September 19 CrystalDisk information. Quote Link to comment Share on other sites More sharing options...
loveshork Posted September 19 Author Report Share Posted September 19 Also want to mention, before buying last M2 SSD, i attached my brother's SATA SSD, booted from it on my system, played some PUBG and it worked fine, to me it confirmed the issue was in my SSD and i went and bought new one. Now seeing that new M2 SSD worked fine for 2 days then gave me issues, maybe SATA SSD would freeze too if i used it for couple of days, i don't know now. Quote Link to comment Share on other sites More sharing options...
AZAMOS Posted September 19 Report Share Posted September 19 Hello loveshork, 🙂 Thank you for your detailed account of events. It will help us to get a better idea of your material situation. The first thing you need to do is activate the BSOD detection by following the instructions on this page : https://www.driverscloud.com/en/configuration/swxj1oowgxd-46/bsod-analysis Once you've done that, try to reproduce 2 BSODs (1 will be good, but 2 may give more clues) and send us the results. Reading like this, without any certainties yet, I'm leaning towards either the Ram memory or the GPU. But all this remains to be confirmed following the BSOD reports. PS: your captures are not visible. Normally, you just need to drag and drop them onto your comment area for them to appear. Quote Link to comment Share on other sites More sharing options...
loveshork Posted September 20 Author Report Share Posted September 20 Oh I see. I won't be able to re upload them until I come back from work. RAM was tested yesterday by memtest86 and I got a pass. Regarding gpu, yea thinking of it now it could be the cause, I have old GTX 660 at home, I'll try to run it and load it with all the possible tasks. But the images show how the crash screen looks before going blue screen, and it does look like GPU failure. But I still thought it was ssd's fault. Quote Link to comment Share on other sites More sharing options...
AZAMOS Posted September 20 Report Share Posted September 20 The good news is that you have a GTX 660 available for testing: that way we can confirm whether or not all this is coming from the graphics card. All we have to do now is wait for the results. Quote Link to comment Share on other sites More sharing options...
loveshork Posted Wednesday at 07:17 PM Author Report Share Posted Wednesday at 07:17 PM Okay, hope it works this time :D. Also i can see all the images in this topic on my pc, but can't when i open this topic on my phone. So yeah this is how it looks when it freezes. Crystal Disk info Here i don't have Partial memory image Quote Link to comment Share on other sites More sharing options...
AZAMOS Posted Wednesday at 10:50 PM Report Share Posted Wednesday at 10:50 PM I see: select "Small memory dump (256 KB)" 🙂 The display on your screen really is... psychedelic! 😄 With the new (old) GPU, it's work fine now ? Quote Link to comment Share on other sites More sharing options...
loveshork Posted Thursday at 04:17 AM Author Report Share Posted Thursday at 04:17 AM I've had very little time after work, today too. I will do the tests tomorrow. 🙂 Quote Link to comment Share on other sites More sharing options...
AZAMOS Posted Thursday at 10:14 AM Report Share Posted Thursday at 10:14 AM Ok, we wait for the results. 🙂 1 Quote Link to comment Share on other sites More sharing options...
loveshork Posted Thursday at 09:24 PM Author Report Share Posted Thursday at 09:24 PM Here are older crash dumps found in the dump folder. Maybe they will help, cause i tried to get a BSOD this evening before going to sleep and couldn't, it crashed once just like on he images above and it just froze forever without causing BSOD. 090723-7203-01.dmp 091123-19843-01.dmp 091123-21000-01.dmp 091223-21031-01.dmp 091923-7203-01.dmp Quote Link to comment Share on other sites More sharing options...
loveshork Posted Friday at 08:03 PM Author Report Share Posted Friday at 08:03 PM Out of like 7-8 crashes today, i only got 2 crash dumps because when it crashes there's no blue screen or the blue screen gets stuck at 0% as if it froze too, when that happens, after restart my SSD is not showing up for boot so i have to switch the PSU off and on again, that also was the reason i thought SSD was the fault. Anyway, tomorrow i will replace the GPU and try running all the tasks, meanwhile here are crash dumps from today. 092223-7359-01.dmp 092223-7453-01.dmp Quote Link to comment Share on other sites More sharing options...
loveshork Posted Saturday at 09:06 AM Author Report Share Posted Saturday at 09:06 AM Okay, i swapped the GPUs between two PCs and here are results: my pc still gets the same crash with my old GTX 1050TI, another pc runs well with my current 1660 Super. So the GPU is not the problem. Quote Link to comment Share on other sites More sharing options...
AZAMOS Posted Saturday at 10:21 AM Report Share Posted Saturday at 10:21 AM Damn! Can you give us the dmp report for the last crash? Quote Link to comment Share on other sites More sharing options...
loveshork Posted Saturday at 10:33 AM Author Report Share Posted Saturday at 10:33 AM Well unfortunately it didn't get to bluescreen and just froze, but i just swapped the PSUs between the PC's and so far i'm not getting any crashes, still in the process of testing. Quote Link to comment Share on other sites More sharing options...
loveshork Posted Saturday at 11:45 AM Author Report Share Posted Saturday at 11:45 AM Oookay, seems like PSU was the issue, everything has been working fine ever since i changed it. Thanks 🙂 Quote Link to comment Share on other sites More sharing options...
AZAMOS Posted Saturday at 11:54 AM Report Share Posted Saturday at 11:54 AM I'm so glad your worries are over. Have a good weekend. 🙂 Quote Link to comment Share on other sites More sharing options...
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